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Operationalising customer intimacy is key to a consistent brand experience – but much harder than you think
August 11, 2017
Most people I talk to say powerful CX starts with a customer-centric CEO, a supportive...
Getting Intimate with CX: Episode 4
August 7, 2017
In Episode 4 of this new podcast series, BrandHook MD, Pip Stocks, talks with Karen...
Getting Intimate with CX: Episode 3
August 1, 2017
In Episode 3 of this new podcast series, BrandHook MD, Pip Stocks, talks with Jee...
Getting Intimate with CX: Episode 2
July 28, 2017
In this latest episode, Jane Zantuck, the Head of Marketing at the National Gallery of...
Getting Intimate with CX: Episode 1
July 17, 2017
Three years ago, marketers were confused about what the digital revolution meant for their consumers,...